SHIPPING

Due to the recent COVID-19 pandemic, at times there may be a slight delay in the dispatch of your order or increased delivery times. We are working as hard as we can to get your order out to you as quickly as possible. We thank you for your patience and support during this time. If you have any questions regarding your order, please email us at support@prokneerelief.com

USA/UK: DHL/FedEx/Other Premium Courier - Tracked Shipping (5 to 8 days)

Australia/Canada: DHL/FedEx/Other Premium Courier - Tracked Shipping (7 to 9 days)

Germany/France: DHL/FedEx/Other Premium Courier - Tracked Shipping (6 to 10 days)

Rest Of The World: 10 - 21 days with full tracking via USPS (FREE)

 Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.

If you order after 11 am PT on a Friday, your order will likely be shipped out on the following Monday.

If you haven't received a shipping confirmation email with your tracking info within 3-4 days then feel free to get in touch. 

REFUNDS

We offer a 100% money-back guarantee if you are not 100% satisfied with your order. Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

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